Store Policy

Shipping Policy

All of our orders are processed the day that they are received and paid for with products being shipped out within 2 business days of the order and full payment. Orders are sent via USPS Priority Mail or USPS Parcel. Shipping times usually takes 2-3 business days to arrive after shipped for domestic orders, international orders may take more time. Please contact highrootscbd@gmail.com for any other shipping questions or inquiries. Orders are shipped directly from the Silverthorne, Colorado farms they are grown, created, and tested at.

Return & Exchange Policy

All of our orders are that are successfully shipped to customers are final. In the case of lost or damaged orders verified by the shipping courier we can offer resolution solutions for your order with an exchanged product of equal or lesser value. In the case of the wrong product being sent to the customer, they can choose to keep that product(s) or return the product(s) in replacement for the correct product(s) within a 3 day period of receiving the product(s). 

Privacy & Safety

This privacy notice discloses the privacy practices for highrootscbd.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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